About the role:
Are you friendly and strive to deliver 5 Star customer service at all times? These are some of the attributes you will possess to be a part of Next Gen Clubs.
As the first point of contact for an array of visitors to the Club, the successful candidate will be immaculately presented with exceptional communication skills.
This position is very diverse with a requirement to understand and keep up to date with everything that’s going on in the Club at any given time.
You must have at least 12 months experience in a 5 star service delivery position and be adaptable, flexible and able to think on your feet.
The following hours are required:
- Hours spread across Monday-Sunday;
- Approximately 15-20 hours to begin with; and
- Some weekend shifts may also be required for this role.
The Successful Applicant will demonstrate the following:
- A minimum of 12 months experience in a similar role;
- Having a courteous and friendly manner;
- Exceptional personal presentation;
- An interest in the health and fitness industry;
- Being a vibrant and outgoing individual;
- Clear verbal and written communication skills;
- A personal drive to provide a high level of customer service and satisfaction;
- Highly developed customer relations skills;
- The ability to master required software applications;
- Having the ability to work autonomously and in a team environment;
- Able to build rapport with members and internal staff; and
- Works in a calm, methodical manner when under pressure.
Next Gen Clubs as an employer:
Next Gen clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. We believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand.
As we are internationally established, career opportunities are open to all our employees both in Australia and New Zealand.
About Next Gen Clubs:
Step into any Next Gen Club and instead of finding a regular health club; you'll escape to an inner-city country club. Extensive fitness facilities are complimented by racquet facilities, aqua, social and relaxation areas to provide a welcoming and uniquely different environment to traditional health clubs that appeal to both individuals and families alike.
From its original base in Adelaide, Australia, the Group now includes one club in Sydney, two clubs in Perth, one in Canberra and one in Auckland New Zealand.
Our family orientated clubs offer unrivaled facilities and service levels for our members with state-of-the-art exercise machines, indoor and outdoor pools and hundreds of exercise classes per week. Our racquet facilities include tennis courts on a range of surfaces, squash and badminton. Additional facilities include licensed cafés and lounges with free internet access, crèches, children’s play rooms and programs.
- Flexible hours and days are required for this role;
- All Next Gen employees require a working with children's check before they commence;
- Proof of right to work in Australia or New Zealand documentation will be required to be presented at the first interview; and
- We are inviting direct applicants only.