This is your opportunity to join the dynamic Next Gen Ryde team as a Membership Administrator.  A permanent part-time opportunity - 4 days a week.

• Fun team and friendly environment
• Enjoy Access to Club Facilities
• Career development opportunities

About the Role

Reporting to the Senior Group Membership Administrator, you will be responsible for retaining members with every call and contact made while providing membership administration support. 

We're looking for someone who prides themselves on providing exceptional 5 Star customer service, who is outgoing and loves to engage with members/customers on the phone. You're someone who loves exceeding targets, finding solutions to problems and is well organised. Finally, you are someone who is self-motivated and who enjoys the challenge of working within a customer service and retention environment.

About You

To be successful you will need to demonstrate experience in the following: 

• Experience in customer service and/or retention environments
• Strong problem solving, objection handling and well developed negotiation skills
• Experience working in a team environment
• Well-developed communications skills
• An excellent track record working with KPI's, targets and goals
• Debt collection together with proven administration skills
• High level verbal communication skills with ability to build rapport
  
• Attention to detail and results focused

Next Gen Clubs as an employer: 

Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and we believe that our employees are our greatest asset and are the key to our success. We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand. 

We are internationally established with opportunities open to all our employees both in Australia and New Zealand. We want you to use and experience the club first hand, so we also offer complimentary club membership to our full time employees.

Please note: 

• Flexible hours and days are required for this role
  
• Proof of right to work in Australia documentation will be required to be presented at the first interview
• All Next Gen employees require a Working with Children Check (WCC) before commencing

www.nextgenclubs.com.au